Terms of Service

These Terms of Service (Terms) govern your access to and use of Signal Eight Limited's websites, applications, software, and related services (collectively, the Service). By accessing or using the Service, or by clicking a button or checking a box to accept these Terms, you agree to be bound by them.

If you use the Service on behalf of a company, employer, or other legal entity (Organization), you represent that you have the authority to bind that Organization to these Terms. In that case, references to you and your include both you and the Organization.

If you do not agree to these Terms, do not access or use the Service. Your use of the Service is also subject to our Privacy Policy.

1) Eligibility and Registration

You may use the Service only if you can form a legally binding contract with us and only in compliance with applicable law. You must be at least 18 years old, or the age of majority in your jurisdiction if it is higher.

You agree to provide accurate, complete, and current information when creating an account and to keep that information up to date. We may suspend or terminate accounts created with false, misleading, or incomplete registration information.

2) Accounts and Organization Control

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us promptly if you become aware of any unauthorised access to your account or any other security incident affecting the Service.

If your account is created, invited, managed, or paid for by an Organization, that Organization may control certain aspects of your account, including access, administrators, billing, settings, and workspace data. If your relationship with that Organization ends, your access may be suspended, removed, or transferred in accordance with the Organization's instructions and our normal account controls.

3) The Service and Service Changes

We may modify, improve, suspend, or discontinue any part of the Service from time to time. We may impose or change limits on features, storage, workspace size, seats, usage, or access tiers. We may also suspend or terminate access if we reasonably believe you have violated these Terms or used the Service in a way that creates legal, security, or operational risk.

We do not guarantee that the Service will be available at all times or without interruption. Maintenance, upgrades, outages, third-party dependencies, or events beyond our reasonable control may affect availability.

4) Acceptable Use

You agree not to, and not to help others to:

• Use the Service in violation of law or third-party rights.
• Access or use another user's account without permission, or share credentials in a way that bypasses seat or access controls.
• Interfere with, disrupt, probe, or compromise the integrity, security, or performance of the Service or related systems.
• Reverse engineer, decompile, disassemble, or attempt to discover the source code or underlying models of the Service, except to the extent that such a restriction is prohibited by applicable law.
• Use bots, scrapers, or automated means to extract data from the Service except through features, workflows, or interfaces we expressly provide.
• Upload, transmit, or submit malware, malicious code, or content that is fraudulent, deceptive, defamatory, harassing, or infringing.
• Use the Service to develop, benchmark, or support a competing service in a way that misuses confidential or non-public aspects of Signal Eight.
• Misrepresent your identity, affiliation, or authority to use the Service on behalf of a person or Organization.

5) Trials, Subscriptions, Billing, and Seats

Certain parts of the Service may be available for free, while other parts require payment. If you subscribe to a paid plan, you agree to pay the applicable fees, taxes, and charges associated with your subscription and seat count.

14-day trial

Signal Eight currently offers a 14-day trial for eligible paid plans. A valid payment method is required to start the trial, but you will not be charged until the trial ends. If you cancel before the trial period ends, you will not be charged for the paid subscription.

Recurring billing

Unless you cancel, paid subscriptions renew automatically for successive monthly or annual billing periods, depending on the plan you selected when subscribing. You authorise us and our payment processor to charge your payment method for the subscription fees, applicable taxes, and any seat adjustments associated with your workspace.

Seats and seat adjustments

Each person using the Service requires an appropriate seat. You may add or remove seats during a subscription period. Additional seats may be billed on a prorated basis for the remainder of the current billing period. Reductions in seat count do not create a refund for unused seat time unless required by law.

Cancellation and refunds

You may cancel a paid subscription at any time. If you cancel, you will continue to have access to the paid features through the end of the current billing period, and the subscription will not renew after that period. Except where applicable law requires otherwise, fees are non-refundable and we do not provide refunds for partial billing periods, unused time, or downgraded seats.

Payment processor

We may use third-party payment processors, including Stripe, to handle billing transactions. Your use of those payment services may also be subject to the processor's separate terms and policies.

6) Customer Content, Data, and AI-Assisted Output

As between you and Signal Eight, you retain ownership of the content, data, files, records, and materials you submit to or process through the Service (Customer Content).

You grant Signal Eight a limited, non-exclusive, worldwide right to host, store, reproduce, process, transmit, display, and otherwise use Customer Content only as necessary to operate, secure, support, and improve the Service for you and your Organization. Where we use data to improve the Service, we will do so using aggregated or de-identified information where reasonably practicable.

You are responsible for ensuring that you have all rights, consents, and permissions needed to submit Customer Content to the Service and to allow us to process it under these Terms.

Some features may generate AI-assisted suggestions, summaries, or other outputs. You are responsible for reviewing and validating those outputs before relying on them. AI-assisted output may be inaccurate, incomplete, or unsuitable for your specific circumstances, and it should not be treated as the sole basis for legal, compliance, financial, or other high-risk decisions.

7) Signal Eight Intellectual Property and Feedback

The Service, including its software, design, workflows, branding, documentation, and all related intellectual property rights, is owned by Signal Eight or its licensors. Except for the limited right to use the Service in accordance with these Terms, no rights are granted to you.

If you provide comments, suggestions, or other feedback about the Service, we may use that feedback without restriction or obligation to you, provided we will not publicly identify your confidential feedback as yours without permission.

8) Privacy, Security, and Confidentiality

Our handling of personal data is described in our Privacy Policy. By using the Service, you acknowledge that we may collect, use, and disclose information as described there.

We use commercially reasonable administrative, technical, and organisational safeguards designed to protect the Service and Customer Content. However, no security measure is perfect, and we cannot guarantee absolute security.

If either party discloses non-public information that should reasonably be understood as confidential, the receiving party will use reasonable care to protect it and will use it only as needed to perform under these Terms, unless disclosure is required by law.

9) Third-Party Services

The Service may integrate with or link to third-party services, sites, software, or content. Your use of third-party services is governed by those third parties' own terms and policies, not these Terms. Signal Eight is not responsible for third-party services that it does not own or control.

10) Warranty Disclaimer

To the maximum extent permitted by law, the Service is provided as is and as available. Signal Eight disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, secure, or free of harmful components.

11) Limitation of Liability

To the maximum extent permitted by law, Signal Eight and its officers, directors, employees, affiliates, contractors, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business opportunity, arising out of or related to the Service or these Terms.

To the maximum extent permitted by law, the total aggregate liability of Signal Eight for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid us for the Service during the 12 months before the event giving rise to the claim, or (b) USD $100.

Nothing in these Terms limits liability to the extent such limitation is prohibited by applicable law.

12) Indemnity

You agree to defend, indemnify, and hold harmless Signal Eight and its affiliates, officers, directors, employees, contractors, and licensors from and against claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your Customer Content, your misuse of the Service, or your breach of these Terms.

13) Governing Law and Disputes

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of Hong Kong, without regard to conflict of law principles. The courts of Hong Kong will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, except to the extent that applicable law requires otherwise.

14) Changes to These Terms

We may update these Terms from time to time. When we do, we will post the revised version and update the last updated date above. Material changes will take effect when posted unless we state a different effective date. If you continue using the Service after the revised Terms become effective, you agree to the updated Terms.

15) General Terms

• Entire agreement: These Terms, together with any order form or plan terms and our Privacy Policy, form the entire agreement between you and Signal Eight regarding the Service.
• Severability: If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect.
• No waiver: A failure to enforce any provision is not a waiver of that provision or any other provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, reorganisation, sale of assets, or by operation of law.

16) Contact

If you have questions about these Terms, please contact Signal Eight at hello@signaleight.ai.